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Ordering

We do not recommend purchasing a key system component without first auditioning it carefully, which is why we have demonstration rooms and a flexible home loan policy. However in certain situations it can be difficult for people to get to our showroom and for those instances we can offer at mail order service.


Mail order

We have our own ‘webshop’ at https://decoaudioshop.co.uk/ which we will be adding many (but not all) products to, as well as our ebay store at https://www.ebay.co.uk/str/decoaudio


In store Refunds and exchanges

For store bought items we offer a 7 day exchange or refund policy. If the product does not meet your expectations or does not sound as it did in our demonstration room then it is no problem to return it to us for a full refund or exchange. This is valid within the first 7 days ownership of the goods and assumes the item is in original condition and comes complete with all of the original accessories, packaging and manuals.

Please note this service may not be available on some specially ordered items and we also exclude headphones due to reasons of hygiene.


Returns

The customer is responsible for returning items to our premises if there is a warranty repair claim or if they wish to make use of our 7 day exchange policy. We regret that mail order postage costs on returned orders are not refundable.


Warranties

We are authorised agents for all of the new products we sell and as such all prices include a full manufacturers warranty - this varies between manufacturers from 1 year to lifetime.

All new items sold also benefit from our own two year warranty that covers manufacturing defects. However please note that we reserve the right to exclude certain non stock products from this offer and it also does not cover consumables  such as  valves, belts, cartridges, styli and so on.

All used items come complete with a sixth month warranty against manufacturing defects.


Payment

We accept most credit and debit cards. Cash and Cheques (with a guarantee card) are also accepted. Bank transfers are also possible.

All prices and  specifications on this site are written in good faith but may be subject to change without notice. All applicable prices include vat at 20% unless stated otherwise. An items inclusion on this site does not guarantee availability. Any errors and omissions are excepted.


Conditions of sale

Goods remain the property of Note Audio Ltd t/a Deco Audio until full payment has been received.

Your receipt must be kept as proof of warranty otherwise a charge may be made to acquire a duplicate copy from our records.

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