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Covid Announcement (28/04/20)


Here's a break down of how we're dealing with the current situation to try to ensure the best possible service in these unusual times


Placing orders

We are still processing mail orders via ebay as well as phone and email and are shipping items out very quickly at our end. Our stock levels are still ok for most items, as many of our suppliers are doing great work to keep up with increased demand.


We have been experiencing a lot of issues with a clearly over whelmed Royal Mail over the last few weeks, orders are getting there eventually, but very slowly at times. This is very frustrating for everyone and I can only apologise, all I can suggest is that if items are required more urgently please select the express shipping option and we will use a courier instead (DPD have been flawless to date). Buying over the phone/ebay with pre arranged collection from our reception is also possible, so if you're local then this may be a good way to ensure you get your item/s quickly.



Service, repair and modification work

We are planning to reopen the workshop on May 1st as there appears to be sufficient demand to make it viable.

 

For everyone's safety we will be taking the following precautions to minimise visitor time spent here and maximise social distancing:


-Repairs will be booked in by email in advance, please ask us for a booking email (via info@decoaudio.com) and we will send you an email to fill out with details of the modification/repair work to be performed.

-A date and approx time will be agreed for you to drop the item off at reception (we will collect from your vehicle if preferred - just phone when you arrive in our carpark and we will meet you)

-Upon completion payment will be taken in advance via card over the phone, bank transfer and paypal, this is to help minimise the amount of time you need to spend here.

-Collection will be made either from reception, or with us loading it into your vehicle in the car park.


Showroom

The showroom will reopen as soon as the government lifts the restrictions on electronics retailing - we can't wait and have been busy making small improvements to give you the best experience possible on your return, as well as making some exciting additions to our demonstration stock. As we have plenty of space to ensure social distancing can be observed we do not foresee any major changes are required to this part of our business, but we will naturally observe any conditions imposed upon us when we reopen.


Record shop

We are currently evaluating our options with the record shop, as browsing whilst maintaining social distancing is clearly going to be tricky no matter how we arrange the layout. We plan to reopen it at the same time as the main showroom, but exactly what form it will take we are not sure. One possibility if that we may have to limit it to one customer/household at a time, with priority given to anyone that books a time slot on line, just as we do for our events - as I say nothing is cast in stone at the moment, we are just looking at all possible options.  I'm really excited about our current stock levels of new and used music, we’ve been working really hard on this - more details to come shortly.


Communication

We are here to answer your questions and take orders Tuesday to Saturday 10am to 5pm. Please note that we have more phone lines than people at the moment, so if you can't get through please keep trying.

As ever we will do our best to reply to emails promptly however due to the very large number we are currently receiving this may take a little time.



That's all for now, please keep checking back or follow us via our subscribers list (sign up on the home page of our website) or via social media.



We'd like to thank everyone for their tremendous support and well wishes. Please listen to lots of music and keep safe!




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