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Terms and conditions


General

Deco Audio is the trading name for Note Audio Ltd. We are registered in the United Kingdom (Companies house registration number 07187114) and are vat registered (vat number: 987999601).  


These terms and conditions do not affect your statutory rights.


Tax

Vat at 20% is included in the prices displayed on this website and will charged where applicable (within the UK and to EU countries) and the buyer will be provided with a vat receipt. Outside the EU we do not charge vat but the buyer is responsible for all customs charges and local taxes. We are not able to sell all of our products outside the UK due to agreements we have with suppliers, please email us for more details to find out which products are excluded (at info@decoaudio.com).


Supply

We aim to supply any ordered items as soon as humanly possible. We try to hold reasonable stocks of most items but please email or call to confirm before placing an order if it is urgent. If an item is out of stock you will be notified within a working day.


Returns and Refunds

Under the 2000 Distance Selling Regulations you have the right to cancel your order within 7 working days of receipt of the goods (the 7 days starting on the day after you receive the item/s). Please contact us by email phone (see our contact page) to inform us of your intent to cancel and return your order. Please return goods in original condition with all original packaging and we will happily refund the purchase price. Note Audio Ltd is not responsible for any costs or losses incurred when returning goods.  


We will refund returned items as soon as possible, this will not normally take more than 2 of our working days.


Please check the condition of packaging of goods before you sign for them, any damage to the items or packaging should be pointed out to the delivery driver and a note made on the couriers system before signing for the items, please let us know as soon as possible so we can resolve the issue (within 2 working days).


Please note that items made specifically to your specification may not be eligible for a refund.


Warranties

We cover almost all of the products we sell with a two year warranty against manufacturing defects, this works alongside any manufacturers warranty. Please note that valves when provided in items or separately they are covered by a 6 month warranty (unless stated otherwise at the time of purchase). The warranty does not include items subject to normal wear and tare.


The buyer is responsible for any costs or losses incurred when returning items to us.


We really appreciate your feedback, and try to act upon it wherever possible.


Privacy

We take your privacy very seriously, we will not sell or provide your details to any other party.


Copyright

We spend a lot of time writing about and photographing our products so that we can offer a detailed and unique website. Therefore we take copyright infringement seriously and do not allow our pictures, text and code to be used without our written permission.


Payment security

For the best online security we do not handle your credit card details when processing online purchases, these are done through professional payment gateways. For card processing online we we use Realex Payments, who operate a secure and encrypted service. We can also accept payment via Paypal, cheque and bank transfer.


Site usage

Note Audio Ltd disclaim damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.


WEEE recycling

If you purchase a new item from us we are always happy to recycle the item it replaces (on a like for like basis).