We do not recommend purchasing a key system component without first auditioning it
carefully, which is why we have demonstration rooms and a flexible home loan policy.
However in certain situations it can be difficult for people to get to our showroom
and for those instances we can offer at mail order service.
Currently we are geared up mainly to take mail orders over the phone. However in
the near future we hope to add the ability to buy certain items online. We reserve
the right to refuse mail order on certain items- Like all authorised dealers we are
contractually obliged not to mail order some manufacturers items, and we will honour
this contract at all times.
Postage and packaging cost will vary depending on the goods value, destination and
weight, but we always do our best to keep charges as close to cost as possible. Please
contact us for a quote.
Refunds and exchanges
We offer a 7 day exchange or refund policy. If the product does not meet your expectations
or does not sound as it did in our demonstration room then it is no problem to return
it to us for a full refund or exchange. This is valid within the first 7 days ownership
of the goods and assumes the item is in original condition and comes complete with
all of the original accessories, packaging and manuals.
Please note this service may not be available on some specially ordered items and
we also exclude headphones due to reasons of hygiene.
Items purchased via auction from our Ebay shop are also excluded from the 7 day exchange
or refund scheme.
The customer is responsible for returning items to our premises if there is a warranty
repair claim or if they wish to make use of our 7 day exchange policy. We regret
that mail order postage costs on returned orders are not refundable.
We are authorised agents for all of the new products we sell and as such all prices
include a full manufacturers warranty - this varies between manufacturers from 1
year to lifetime.
All new items sold also benefit from our own two year warranty that covers manufacturing
defects. However please note that we reserve the right to exclude certain non stock
products from this offer and it also does not cover consumables such as valves,
belts, cartridges, styli and so on.
All used items come complete with a sixth month warranty against manufacturing defects.
We accept most credit and debit cards. Cash and Cheques (with a guarantee card) are
also accepted. Bank transfers are also possible.
All prices and specifications on this site are written in good faith but may be
subject to change without notice. All prices include vat at 20% unless stated otherwise.
An items inclusion on this site does not guarantee availability. Any errors and omissions
Conditions of sale
Goods remain the property of Deco Audio until full payment has been received.
Your receipt must be kept as proof of warranty otherwise a charge may be made to
acquire a duplicate copy from our records.